Customer feedback helps prioritzing and building your product roadmap. Tools like Productlane, Canny and others help keep track of it and have integrated roadmap tools.

When managing product feedback, it's essential to have a tool that keeps track of it and helps prioritizing. Featurebase is a popular option, but there are great alternatives.

Linear and Jira are popular project management tools for agile teams, each with distinct features.

Customer Satisfaction Score (CSAT) is a crucial metric for businesses to gauge how satisfied customers are with their products or services.

The inbox zero method, developed by Merlin Mann, aims to keep your email inbox empty or nearly empty to reduce mental clutter and boost productivity.

Customer service skills are essential for retaining customers and loyalty. These skills include hard skills (technical knowledge) and soft skills (interpersonal abilities).

The Customer Effort Score (CES) measures how much effort customers need to interact with your business. This metric helps gauge customer satisfaction and loyalty.

Investing in SaaS customer support is important because it can be the deciding factor for customers when choosing a service.

Shared inboxes centralize communication, enhance accountability, and streamline customer interactions.

Slack facilitates real-time communication, better collaboration, and higher customer engagement. It enables gathering customer insights, integrates with various channels, and...

Closing the customer feedback loop is vital for continuous improvement in products and services as it directly impacts customer satisfaction.

The Voice of the Customer (VoC) captures customer feedback, preferences, and expectations, which is crucial in driving product innovation and customer satisfaction.

Customer experience statistics for 2024 highlight the importance of exceptional service, personalized experiences, fast customer interactions, technology integration...

Release notes are essential for telling your users and stakeholders about changes to your product. They should be engaging, easy-to-understand announcements about how the changes..